Frequently Asked Questions
Q. How do the loyalty points work?
A. Members receive discounted prices on all spa services and earn points that may be used to discount future purchases. Points are earned the following ways:
- Pre-booking appointments = 5pts
- Referring new guests = 25pts
- Facial Enhancements/Upgrades = 2pts every $10 spent
- Retail purchases = 3pts for every $10 spent
- (100pts = $10 discount)
Q. Can I share my membership with someone else?
A. Memberships are non-transferable.
Q. What if I would like to come in more often than once a month?
A. It is advisable to come in more than once a month to keep your skin looking its best. Each facial in addition to your monthly facial will be discounted $10, another perk to your membership! This makes it even more affordable to LOVE YOUR FACE!!
Q. What if I’m not able to make it in for a monthly service?
A. Our membership program was designed so that your skin may improve from consistent, professional skin care services. Missing a month will reduce the overall appearance and health of your skin. We will allow you to use the value of your monthly membership in other ways, i.e. massage, airbrush tan, etc. However, we need to limit that to 3 makeup services in a 12 month period. If a membership cancellation occurs, makeup services are then forfeited.
Q. What if I want to cancel my membership?
A. Membership discounts are based on 12 months of membership so obviously we prefer that you remain a member for at least that long. However, we understand that circumstances change, therefore membership may be cancelled at any time with at least a 30 day notice and must be in writing. Membership CAN be put on hold, frozen, months skipped, etc. for certain circumstances, i.e. going out of town, in between jobs, etc. Freezing, rather than cancelling your membership will save your loyalty points. However, a membership can not be cancelled and restarted more than twice a year. All loyalty points and member perks/discounts are forfeited when a membership is cancelled.